At Drika Fashion Boutique, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

Products may be eligible for return only under the following conditions:

• The item received is damaged during transit.
• The item received is defective or has a manufacturing defect.
• The wrong product was delivered.
• The product received is significantly different from the item ordered.

Customers must notify us within 48 hours of delivery by providing clear photographs and order details.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products.
• Altered or stitched products made to customer specifications.
• Fashion jewellery and accessories for hygiene reasons.
• Products that have been used, washed, damaged, or modified after delivery.
• Products without original packaging, tags, or accessories.

Return Process

To initiate a return request:

1. Contact our customer support within 48 hours of receiving the order.
2. Share your order number, reason for return, and supporting photographs.
3. Our team will review the request and provide further instructions.
4. Approved returns must be shipped back in their original condition and packaging.

Returns sent without prior approval may not be accepted.

Refund Policy

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued through the original payment method used during purchase.
• Processing times may vary depending on the payment provider or bank.

Cancellation Policy

• Orders may be cancelled before they are processed and shipped.
• Once an order has been dispatched, cancellation requests cannot be accepted.
• Customized or personalized orders cannot be cancelled once production or customization work has started.

Exchange Policy

Exchanges are available only for:

• Incorrect products received.
• Defective or damaged products.

Exchange requests are subject to product availability.

Shipping Charges

• Original shipping charges are non-refundable.
• Return shipping costs may be borne by the customer unless the return is due to an error on our part, such as a damaged, defective, or incorrect item.

Damaged Packages

If you receive a damaged or tampered package, please take photographs before opening and contact us immediately within 48 hours of delivery.

Contact Us

For return, refund, or exchange requests, please contact:

Drika Fashion Boutique

Thiruvananthapuram – 695002, Kerala, India

Email: info@drikafashion.in

Instagram: @drika_fashionz

Facebook: Drika Fashion Boutique

By placing an order on our website, you acknowledge and agree to this Return and Refund Policy.